A follow-up book to Tracy's successful book on employee engagement, MAGIC, this book offers readers a provocative view of pleasing customers: quit worrying about them. Instead, make sure your employees are having a terrific experience and they'll provide the same for customers. Tracy and Matt do that by going into detail about the Three Contracts employers have with their people and a lot more. 

(with Tracy Maylett and Matthew Wride, Wiley & Sons, 2017)